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Interaction Simplified

Ameyo Callversations

Mango Routes, a travel service enterprise deploys Ameyo to streamline their customer interaction processes

Posted by Ameyo team on Apr 1, 2015 10:30:00 AM

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Topics: Newsroom

15 Call Center Software Must-Haves

Posted by Francis Cyriac on Mar 31, 2015 8:32:16 PM

Call Center managers looking to be at the top of the game should leverage the tools to do so. But how do you know what the best tools are? This blog post lists the top 15 tools that a progressive call center cannot afford to work without. If it is on this list and you don’t have it, you are definitely missing out.

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Topics: Call Center Technology

Ameyo powers Secure Meters to reinforce customers’ perception about service quality with top-of-the-line Contact center Technology

Posted by Ameyo team on Mar 25, 2015 11:32:00 AM

Gurgaon, March 25, 2015: Contact center technology and services provider, Ameyo (www.ameyo.com) is pleased to announce that Secure Meters Ltd., a leading provider of energy solutions in India, with presence in over 50 countries that offers smart metering applications and energy management solutions has successfully deployed Ameyo as their Customer Interaction Management platform to provide unmatched customer service.

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Topics: Newsroom

How Contact Centers Should Use Technology to Benefit Customers

Posted by Ameyo team on Mar 24, 2015 3:40:07 PM

According to Louise Robinson, Sales Director of CG Consulting, “If you have 50 prospects on your list, maybe half of those, some 25, are worth your time. Of these, 12 will result in a conversion with the correct person, and of those 12, maybe seven will result in a proposal being submitted, and two or three will lead to an actual sale.” So what measures should a contact center take to enhance this skewed conversion ratio of 50: 3?

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Topics: Call Center Technology

Predictive Dialer versus Power Dialer

Posted by Ameyo team on Mar 18, 2015 4:38:10 PM

A dialer is an application to automate the process of dialing to an external contact number so that contact center agents can select calls strategically. The productivity of the call center largely depends on the number of calls addressed per day. However, due to limiting factors, such as missed calls, call waiting, calls not picked up, or the number dialed being out of service or connected to fax machines, can hamper the productivity of the contact center to an alarming degree. In order to combat such issues, outbound dialers are installed, which in turn accelerates performance, measured in Talk Time per Hour (TTH).

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Topics: Predictive Dialer

AMEYO features in “The Gartner CRM Vendor Guide, 2015” in the Contact Center Infrastructure and APAC Region CRM Application Software Specialists space

Posted by Ameyo team on Mar 18, 2015 2:46:00 PM

Gurgaon, India,  17 March 2015: Ameyo, a leading contact center technology and services integration expert with practice leadership in more than twelve  industry verticals, has been featured in “The Gartner CRM Vendor Guide, 2015” in the ‘Contact Center Infrastructure’ and ‘Asia/Pacific Region CRM Application Software Specialists’ space.

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Topics: Newsroom

How Does a Predictive Dialer Help Your ROI?

Posted by Ameyo team on Mar 16, 2015 3:50:49 PM

For every 100 calls that your contact center manually dials, only 14 reach the right person. In a situation where a company’s profitability and productivity depends upon the rate of call conversion, such a figure can be really depressing. This is where predictive dialers can come to your rescue by automating the handling of dropped and failed calls. This alone can enhance productivity by anywhere between 150% and 400% for your contact center agents. The smart outbound auto dialer benefits the contact center with features such as setting a limit for maximum call dropouts, sending an automated message to a dropped caller, or reverting on dropped calls, while also setting a time limit for each call.

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Topics: Predictive Dialer, Call Center Technology

How Gamification Boosts Call Center Performance

Posted by Ameyo team on Mar 12, 2015 1:06:00 PM

 

A call center is all about providing an excellent customer experience by answering the questions of customers and solving their issues. If the call center agents have poor communication skills and fail to meet the expectations of customers, the call center may just lose its customers to the competitors. In order to provide the right kind of motivation to the employees and increase their efficiency, gamification is one process every call center needs to adopt.

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Topics: Call Center Technology, Agent Engagement

Ameyo helps Cegura Technologies Expand its Customer Reach by powering the BPO’s Contact Center

Posted by Ameyo team on Mar 11, 2015 1:05:00 PM

Gurgaon, March 11, 2015: Contact center technology and services leader, Ameyo (www.ameyo.com) is pleased to announce that Cegura Technologies, an emerging BPO service provider with presence in India, Philippines, and UK headquartered in Kolkata, India that offers lead generation, appointment setting, customer service, and back office support has deployed Ameyo platform to gain a tactical advantage over its competition.

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Topics: Newsroom

How is the Omni-channel Reality affecting the Banking Industry?

Posted by Ameyo team on Mar 11, 2015 11:00:00 AM



Today’s customers expect to be served across all channels. Most of them are using their smartphones and tablets for everything including communication, accessing emails, buying and selling and even banking. It has been estimated that by the year 2016, majority of UK population and about 80% of the US population will be connected through their smartphones. Half of the world will be able to access tablets. Social media use has been escalating in all its glory. Mobile penetration stands at 89% in developing countries and 128% in developed ones. Mobile communication has almost become subconscious. This reality has started affecting the banking industry too.

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Topics: Customer Experience

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