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Top TCPA Lawsuits of 2014 and How Companies Could Have Avoided Them

Posted by Francis Cyriac on May 27, 2015 6:18:00 PM

 

2014 has been an iconic year for class action lawsuits involving Telephone Consumer Protection Act (TCPA) violations. There is no sign that 2015 will see anything but an explosion of another streak of TCPA violations that will drain companies to settle.

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Topics: Call Center Technology

Ec3 Selects Ameyo to Deliver Personalized Customer Experiences

Posted by Ameyo team on May 27, 2015 11:30:00 AM

Gurgaon, May 27, 2015: Contact Center software provider and customer experience engagement experts, Ameyo (www.ameyo.com) is extremely pleased to announce that Ec3, a BPO contact center based in South Africa has implemented Ameyo to power their growing customer base of business requirements.

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Topics: Newsroom

8 ways Social Media has changed Customer Service

Posted by Silky Sinha on May 26, 2015 6:20:54 PM

Social Media has completely changed the face of customer service and the way consumers interact with a brand. Instead of dialing the call center number and going through the pain of dealing with agents with little or no knowledge of their problems, customers prefer to post their issue on Facebook or Twitter that earns them immediate response and their queries are solved within a blink of an eye. Companies have nowadays started focusing on omni-channel customer service to serve their clients and potential customers on their preferred channels, hence driving effective customer engagement.

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Topics: Customer Engagement

7 Proven Benefits of Using an Automatic Call Distributor

Posted by Silky Sinha on May 21, 2015 5:29:00 PM

First of all, let us understand what an ACD (Automatic Call Distributor) is?

Automatic Call Distributor is used to route incoming calls to the most suitable agent who can answer the caller’s need appropriately. It distributes call based on pre-defined rules including skill-based call routing, FIFO, and priority. In addition, it comes pre-integrated with a CTI and an IVR that provides the options of self-service and helps in reaching the appropriate department directly.

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Topics: Call Center Technology, Contact Center Best Practices, Contact Center Software

Technology feeding the starving Food Delivery space

Posted by Francis Cyriac on May 19, 2015 3:02:00 PM

Startup companies changing the way you eat, or how you get your food, raised more than $1 billion in 2014, according to data provided by CB Insights. That is a 272% hike from 2013 funding levels, which came in at about $288 million. With all this cash flowing in, it shows that the industry has a promising future ahead. But even with this kind of money, the industry is far from being quintessential.

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Topics: Contact Center Best Practices

Ameyo Receives Honorable Mention in "2015 Gartner Magic Quadrant" for Contact Center Infrastructure

Posted by Ameyo team on May 19, 2015 12:48:00 PM

Gurgaon, May 19, 2015: Ameyo, a leading contact center technology and services integration expert with practice leadership in more than twelve industry verticals, has announced it has received an honorable mention in the 2015 Gartner Magic Quadrant Report for Contact Center Infrastructure (CCI) released on 18th May, 2015.

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Topics: Award and Recognitions

Ameyo Announces Strategic Partnership with Tawasol to address Contact Center Technology Needs and Enhance Customer Engagement in Saudi Arabia

Posted by Ameyo team on May 11, 2015 5:16:17 PM

Gurgaon, 11th May, 2015: Ameyo, a  leading contact center technology and customer experience expert, and Tawasol, one of the leading Systems Integrators in the Kingdom of Saudi Arabia, enter into a business alliance to tap the huge contact center market of Saudi Arabia. The latter offers various services tailored to the contact center industry and are excited at the prospect of partnering with Ameyo to deliver quality solutions and achieve customer satisfaction while looking forward to open new avenues of business in the region.

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Topics: Newsroom

4 Factors that led Automotive Industry to Focus on Customer Engagement

Posted by Silky Sinha on May 11, 2015 10:30:00 AM

Many automotive dealerships have not evolved at the same pace as the vehicles themselves when it comes to customer experience and in-store technology offered. Till today, the sales process at many dealerships is cumbersome and time-consuming. Customer’s demands are increasing and expectations are really high. The power of social media and other online platforms allows customers to communicate with one another and share their experiences. One can simply read reviews over the internet and form an opinion about a brand, thereby creating a need for automotive dealers to streamline and upgrade the buying and post-sales experience.

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Topics: Customer Engagement, Customer Experience, Contact Center Software

Gartner Market Share Analysis Report Features Ameyo among the Top 10 Contact Center Solution Providers in the APAC region for 2014

Posted by Ameyo team on May 6, 2015 10:00:00 AM

Gurgaon, India, 6th May 2015: Ameyo, a leading contact center technology and customer experience expert, today announced that Gartner has ranked Ameyo (a flagship product of Drishti-soft Solutions) among the Top 10 contact center vendors in the Asia/Pacific Region in its report, “Market Share Analysis: Contact Centers,Worldwide, 2014. The report estimates Ameyo’s market share to be 3.1% in terms of contact center agent license shipments by manufacturer. With this, Ameyo has emerged as a strong contender in the contact center marketplace, thereby strengthening it presence in the APAC region. The top three rank holders combined account for nearly 58% of agent license shipments in the region.

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Topics: Newsroom

Beginner's Guide to Contact Center Management [Free Ebook]

Posted by Francis Cyriac on May 4, 2015 5:03:00 PM

Calling all the organizations who are in dire need of direction on how to establish a contact center. I have some great news for you:

You are never late to create a world class contact center and climb up the ladder of customer service excellence.

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Topics: Call Center Technology

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