Call Center managers looking to be at the top of the game should leverage the tools to do so. But how do you know what the best tools are? This blog post lists the top 15 tools that a progressive call center cannot afford to work without. If it is on this list and you don’t have it, you are definitely missing out.Read More
Topics: Call Center Technology
Gurgaon, March 25, 2015: Contact center technology and services provider, Ameyo (www.ameyo.com) is pleased to announce that Secure Meters Ltd., a leading provider of energy solutions in India, with presence in over 50 countries that offers smart metering applications and energy management solutions has successfully deployed Ameyo as their Customer Interaction Management platform to provide unmatched customer service.
According to Louise Robinson, Sales Director of CG Consulting, “If you have 50 prospects on your list, maybe half of those, some 25, are worth your time. Of these, 12 will result in a conversion with the correct person, and of those 12, maybe seven will result in a proposal being submitted, and two or three will lead to an actual sale.” So what measures should a contact center take to enhance this skewed conversion ratio of 50: 3?Read More
Topics: Call Center Technology
A dialer is an application to automate the process of dialing to an external contact number so that contact center agents can select calls strategically. The productivity of the call center largely depends on the number of calls addressed per day. However, due to limiting factors, such as missed calls, call waiting, calls not picked up, or the number dialed being out of service or connected to fax machines, can hamper the productivity of the contact center to an alarming degree. In order to combat such issues, outbound dialers are installed, which in turn accelerates performance, measured in Talk Time per Hour (TTH).Read More
Topics: Predictive Dialer
Gurgaon, India, 17 March 2015: Ameyo, a leading contact center technology and services integration expert with practice leadership in more than twelve industry verticals, has been featured in “The Gartner CRM Vendor Guide, 2015” in the ‘Contact Center Infrastructure’ and ‘Asia/Pacific Region CRM Application Software Specialists’ space.Read More
For every 100 calls that your contact center manually dials, only 14 reach the right person. In a situation where a company’s profitability and productivity depends upon the rate of call conversion, such a figure can be really depressing. This is where predictive dialers can come to your rescue by automating the handling of dropped and failed calls. This alone can enhance productivity by anywhere between 150% and 400% for your contact center agents. The smart outbound auto dialer benefits the contact center with features such as setting a limit for maximum call dropouts, sending an automated message to a dropped caller, or reverting on dropped calls, while also setting a time limit for each call.Read More
A call center is all about providing an excellent customer experience by answering the questions of customers and solving their issues. If the call center agents have poor communication skills and fail to meet the expectations of customers, the call center may just lose its customers to the competitors. In order to provide the right kind of motivation to the employees and increase their efficiency, gamification is one process every call center needs to adopt.Read More
Gurgaon, March 11, 2015: Contact center technology and services leader, Ameyo (www.ameyo.com) is pleased to announce that Cegura Technologies, an emerging BPO service provider with presence in India, Philippines, and UK headquartered in Kolkata, India that offers lead generation, appointment setting, customer service, and back office support has deployed Ameyo platform to gain a tactical advantage over its competition.Read More
Today’s customers expect to be served across all channels. Most of them are using their smartphones and tablets for everything including communication, accessing emails, buying and selling and even banking. It has been estimated that by the year 2016, majority of UK population and about 80% of the US population will be connected through their smartphones. Half of the world will be able to access tablets. Social media use has been escalating in all its glory. Mobile penetration stands at 89% in developing countries and 128% in developed ones. Mobile communication has almost become subconscious. This reality has started affecting the banking industry too.
Topics: Customer Experience